Canceling a subscription can be tricky, but with Hims, it’s straightforward. You can cancel your Hims subscription through your online account or by contacting customer service at least 48 hours before your next order date.
Hims offers health and wellness products for men, including hair loss treatments and erectile dysfunction medications. If you’ve decided to end your subscription, you’ll want to act quickly to avoid unwanted charges or shipments.
To help you understand the cancellation process, here’s a quick guide:
| Cancellation Method | Steps |
|---|---|
| Online Account | Log in, go to subscriptions, select items to cancel |
| Customer Service | Call 1-800-368-0038 or contact help center |
| Timing | Cancel at least 48 hours before next order |
It’s easy to cancel your Hims subscription. You have a few options:
1. Online:
- Log in to your Hims account. Go to the website and sign in.
- Find your subscription settings. This is usually under your profile or account settings.
- Cancel your subscription. Follow the prompts to cancel. You might need to select a reason for canceling.
2. Contact Customer Support:
- Call Hims customer support. Their number is 1-800-368-0038.
- Request cancellation. Explain that you want to cancel your subscription. They might ask for your account information to verify your identity.
3. Email:
- Send an email to hims through their contact form. Clearly state your request to cancel your subscription and include your account information. The contact form can be found here: https://support.hims.com/hc/en-us/requests/new
Important Notes:
- Cancellation Timing: Your cancellation will take effect at the end of your current subscription period. This means you’ll still receive any remaining shipments you’ve already been charged for.
- No Refunds for Current Shipments: Hims generally doesn’t offer refunds for products that have already shipped.
- Reactivation: You can reactivate your subscription later if you change your mind.
If you have any trouble canceling your subscription or have questions about your account, don’t hesitate to contact Hims customer support. They’re there to help!
Understanding Your Hims Subscription
Hims subscriptions provide ongoing access to prescription products and healthcare services. The details of your subscription and how to manage it are crucial for maintaining your treatment plan.
Overview of Subscription Details
Hims offers subscription-based services for various health products. When you sign up, you’ll receive regular shipments of your chosen items. The frequency depends on the product type.
Your subscription includes:
- Automatic refills
- Regular check-ins with healthcare providers
- Ability to adjust your plan
To view your subscription details, log into your Hims account. Here you’ll find information on:
- Next shipment date
- Billing information
- Product details
It’s important to review the terms and conditions. These outline your rights and responsibilities as a subscriber.
Managing Subscription Settings
You can easily manage your Hims subscription through your online account. Here’s what you can do:
- Change delivery frequency
- Add or remove items
- Update payment method
- Pause or cancel your subscription
To adjust your plan:
- Log in to your account
- Go to “Subscriptions”
- Select “Edit Upcoming Orders”
- Choose “Add/Remove Items From Order”
You can change the date of your next order at least 48 hours before processing. This flexibility ensures you get what you need when you need it.
| Action | Where to Find It |
|---|---|
| View Details | Subscriptions tab |
| Edit Order | Additional Options |
| Cancel | Manage Subscription |
Remember to review your subscription regularly to ensure it meets your current health needs.
How to Cancel Your Subscription
Canceling your Hims subscription is a straightforward process. You can do it online through your account or by contacting customer support directly.
Steps to Cancel Hims Subscription Online
To cancel your Hims subscription online:
- Log in to your Hims account
- Click on “Subscriptions”
- Find the subscription you want to cancel
- Select “Edit Upcoming Orders” under “Additional Options”
- Choose “Add/Remove Items From Order” in the “Manage Subscription” section
- A pop-up will appear with your items
- Click “Confirm Cancellation”
Make sure to cancel at least 48 hours before your next order date. This ensures your cancellation is processed correctly.
Contacting Hims Customer Support
If you prefer to cancel through customer support:
- Call 1-800-368-0038
- Request cancellation from a representative
- Provide your account details
- Confirm your cancellation request
You can also use the online help center. Click “Get Help” on your account page to find the “Confirm Cancellation” button.
| Cancellation Method | Pros | Cons |
|---|---|---|
| Online | Quick, available 24/7 | Requires account access |
| Phone | Personal assistance | Limited to business hours |
| Help Center | Step-by-step guidance | May take longer |
Choose the method that works best for you. Remember to check your account to confirm the cancellation went through.
After Cancellation Considerations
Canceling your Hims subscription involves more than just stopping the service. You need to know about refunds and how to manage your ongoing healthcare needs.
Understanding Refunds and Account Access
After canceling your Hims subscription, you may wonder about refunds. Hims has a specific refund policy for canceled subscriptions. You must request cancellation at least 48 hours before your next order date to avoid charges. If your order has already been processed, refunds are not guaranteed.
Your account access will continue until the end of your current billing cycle. This means you can still log in and view your medical information. It’s wise to download or save any important health data before your access ends.
Here’s a quick breakdown of what to expect:
| Action | Timeframe | Outcome |
|---|---|---|
| Cancel 48+ hours before next order | Immediate | No charge, subscription ends |
| Cancel <48 hours before next order | Varies | May be charged, contact support |
| Access to account | Until billing cycle ends | Full access, then restricted |
Handling Medications and Treatment Continuity
Maintaining your health is crucial even after canceling your Hims subscription. You’ll need to plan for continued access to medications and treatments. Contact your regular healthcare provider to discuss your current treatment plan.
If you’re using prescription medications from Hims, don’t stop taking them abruptly. Talk to a doctor about safely transitioning or finding alternatives. They can help you maintain uninterrupted access to necessary medications.
Consider these steps:
- Schedule an appointment with your primary care physician
- Bring your current medication list and treatment plan
- Discuss options for continuing care
- Get new prescriptions if needed
Remember, your health should remain a priority. Ensure you have a plan in place before your Hims subscription fully ends.
Frequently Asked Questions
Canceling or modifying a Hims or Hers subscription involves several key steps and considerations. Many customers have common questions about the process.
What is the process to cancel a Hims subscription online?
To cancel your Hims subscription online, log into your account and go to the Subscriptions section. Select the subscription you want to cancel and click “Edit Upcoming Orders.”
Choose “Add/Remove Items From Order” under the Manage Subscription section. You’ll see options to adjust your plan or end the subscription.
Can I pause my Hims subscription instead of canceling it?
Yes, you can pause your Hims subscription. This option lets you temporarily stop receiving products without fully canceling.
To pause, log into your account and go to the Subscriptions section. Look for a “Pause Subscription” option.
How do I get a refund after canceling my Hims subscription?
Hims does not offer refunds for canceled subscriptions. You’ll continue to have access to your subscription until the end of the current billing cycle.
If you have concerns about a recent charge, contact Hims customer support for assistance.
Is it possible to cancel a Hims order before it is shipped?
You may be able to cancel a Hims order before shipping if you act quickly. Contact customer support as soon as possible after placing the order.
Provide your order number and explain that you want to cancel before shipment.
What steps should I follow to cancel a Hers subscription online?
The process to cancel a Hers subscription is similar to canceling a Hims subscription. Log into your Hers account and navigate to the Subscriptions section.
Select the subscription you want to cancel and look for options to edit or end your plan.
Are customers entitled to a refund when canceling a Hers subscription?
Like Hims, Hers typically does not offer refunds for canceled subscriptions. Your subscription will remain active until the end of the current billing period.
If you have specific concerns about charges or products, contact Hers customer support for guidance.
| Subscription | Refund Policy | Cancellation Method |
|---|---|---|
| Hims | No refunds | Online or phone |
| Hers | No refunds | Online or phone |
